We know that it is difficult to order a garment online sight unseen and get the correct size. In addition to size, we offer measurements for nearly every garment we sell. (If an item has been newly listed the measurements may not yet be listed. You may email us or call us at 843-388-3158 or toll-free at 877-760-5259 to request the measurements.) Please try to ensure that you are ordering the correct size! We ask that you carefully measure a garment that fits your child well and compare the results to the measurements we list for each item. See Size Information for additional details. If you are in doubt about what size to order, please email us or call us at 843-388-3158 or toll-free at 877-760-5259 to request additional measurements. We're happy to measure garments for you. We don't want you to be disappointed because you have ordered the incorrect size!
We recognize that occasionally, despite everyone's best efforts to order the right size, an item may not fit. Unless you have ordered a new item that we carry in multiple sizes, it is unlikely that we will be have the item you ordered in a different size, because many of the garments in the webstore are unique, one-of-a-kind purchases.
You may return unworn items with all tags attached for store credit or a refund of your purchase cost (less restocking fee) within 30 days of purchase. Please do not let your child wear an item with the tags tucked inside, even if it's "just for photographs" and attempt to return the item for a refund. Your baby will be unhappy and so will you when we refuse to refund the cost of your purchase if the item has been worn. Trust us, deceptions are evident.
We make a special effort to ship your items so they will arrive wrinkle-free and ready for your little one to wear. Please have the courtesy to return them in the same condition in the same box in which they were shipped. You will be credited for the price of the items less a $5 restocking fee per item. For christening gowns, first communion dresses, and special occasion items, the restocking fee is 10% of the cost of each item. The restocking fee will be doubled for any item returned stuffed into a bag type mailer rather than returned in its original packaging. No credit will be issued for items returned damaged, torn, soiled, stained, with buttons missing, or in otherwise unsellable condition.
Please note that we are not responsible for manufacturer's defects, including loose or missing buttons, buttons not properly aligned, buttons or snaps that fall off, fabric flaws, or items that fade, colors that bleed, or fabrics or trims that fray when washed.
As with most webstores, we are unable to offer you credit for shipping since those fees have already been expended. If you received free shipping, appropriate shipping costs will be deducted before your credit is applied. The restocking fee applies to exchanges as well as refunds.
If you wish to exchange an item for a different size or style, please return the item for credit and place a new order for the desired item. This will expedite processing, ensure that the item you select will still be available, and the item will ship sooner than if we wait to receive your returned item.
Returns for holiday items must be received by January 10 in order to be credited for the original cost of the item (less the restocking fee). Any holiday return received after January 10 will be credited at the current sale price less the restocking fee.
Refunds can only be issued within 30 days of the item purchase. For your protection, our secure servers do not maintain your credit card information for more than thirty days. Returns can not be accepted past thirty days from the date of purchase. If you are unhappy with your purchase in any way, please contact us immediately! We truly want you to be pleased with your purchase from Grammie's Attic.